Ticket refund

• Upon cancellation of the journey by the initiative of the Passenger:

• more than 7 days prior to the commencement of the original journey, the Carrier repurchases a purchased Transport Ticket for a price amounting to 80% of the cost of the journey;

• if 7 or less days remain until the commencement date of the original journey, the Transport Ticket is not repurchased.

• Transport Tickets purchased from the territory of Russia are repurchased for a price amounting to 80% of the initial cost of the journey until the moment of departure.

• Tickets are not repurchased after the departure of the bus.

• Eurolines Baltic does not compensate for the Transport Ticket to the Passenger in case the journey is cancelled due to improper formalisation or lack of documents of the Passenger.

• Transport Tickets are repurchased only in the points of sale where they were originally purchased:
  in ticket offices of Eurolines Baltic; by authorised distributors.

• Tickets purchased over the Internet at the address www.eurolines.ee (.lv, .lt, .ru, .en, .fi) are repurchased by the Carrier only in ticket offices of Eurolines Baltic respectively:

• In Estonia: in Tallinn, Lastekodu 46;

• In Latvia: in Riga, Pragas iela 1;

• In Lithuania: in Vilnius, Sodu 20B-1;

• In Kaunas, Vytauto 38;

• In Klaipeda, Taikos pr 41;

• Panevezyse Savanoju a. 6-5.

• In Russia: Written applications are accepted for refunds from Mootorreisi AS in St Petersburg at 1985098 St Peterburg Mitrofanjevskoe Shosse 2-1, ЗАО ЕВРОЛАЙНС.

• Refund of the money paid for the Transport Ticket is made to a Passenger by the Carrier as a cash payment to the person indicated on the ticket or to a person authorised thereby in written form based on a letter of authorisation, except for credit card payments which are subject to refund to the credit card account based on a separate procedure.

• The Carrier does not process applications for Transport Ticket refunds if such applications have been sent by e-mail and/or forwarded by telephone.